Keeping Payment Terminals Clean

Topic: Company (Thu 27th Aug 2020)
Keeping Payment Terminals Clean

Good hygiene and cleanliness are now more important than ever in companies – to protect both employees and customers. Your terminal serves as a frequent contact point between your customers and your employees.

Guidelines for the proper cleaning of Payment Terminals:
• Use a soft cloth very slightly impregnated with soapy water to clean the outside of the terminal (be careful to control of the quantity of liquid applied on the device as an excessive application of liquid may damage or impair functionality).
Hydroalcoholic solution should only be used when on a pre-impregnated cloth.
• Some hydroalcoholic solution may include isopropyl alcohol. It can be used on every part of the device if isopropyl alcohol concentration is below 20%.

Do not:
• Do not clean the electrical connections.
• Do not spray, pour or coat any liquid, disinfectant or cleaners directly on the payment terminal.
• The list might not be limited to the following chemical agents, but do not use: solvents, bleach, hydrogen peroxide, thinner, trichloroethylene (or ketone-based solvents), ether, thymol based agent, detergents or abrasive products as they may damage the plastic or electrical contacts.
• Alcohol cleaning solutions (isopropyl solution 70%) can not be used on the plastic display lenses.
• Avoid excessive wiping, which might cause damage.
• Do not get moisture into any openings nor use aerosol sprays.
• Avoid exposing the terminal to the direct rays of the sun.
• Avoid exposing the terminals to UV-C lamps as it could degrade the cosmetic or create functional damage on the terminal.
• Do not put anything into the slot of the smart card reader.

Please note: While cleaning following these instructions has no impact on the performances or functionality of a terminal, too frequent cleaning may modify the cosmetic appearance of some plastic parts of your terminal and such wear will not be covered by warranty. The usage of inappropriate cleaning or disinfecting agents that cause damage or functional problems and may even trigger a tamper alert. Such damages are not covered by warranty.

Protectives films and PCI PTS compliance constraints

Many companies propose some protective films and overlays to protect payment terminals from damages created by an intensive cleaning. PCI Security Standards Council (PCI SSC) does not endorse the use of overlays that interact with the entering of a payment card or PIN data (as stated on their website). As recommended by PCI SSC “Merchants should consult with their acquirer or payment brand on their position regarding the use of overlays during the current crisis”.

Some protective films and overlays may affect the good performances of the payment terminals. In case of acquirer acceptance or card brand waiver, in order to get a better understanding of the offers proposed by some companies, here are the characteristics of a protective film that should be considered before buying these accessories:

• To protect a keypad, don’t use an electrostatic film but a film with an adhesive.
• Polypropylene is a common and quite reliable material but prefer a film thinner than 0.9mm to avoid any wrong pin entry.
• A film cannot be used in a dusty atmosphere or in a bakery for instance.
• It is suggested to replace the film every 2 weeks.

View: PDF relating specifically to Ingencio

Update: August 2020

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